Cookie Policy

COOPERATIVE COOKIE STATEMENT
Version: 2 February 2024

1. LONG STORY SHORT
When using our website/app (” Platform “), we may – from time to time – use certain cookies and online tracking technologies (collectively “cookies”) for a variety of reasons and in different ways, including to ensure a seamless and smooth use of our Platform, to improve traffic analyze or (if allowed) for advertising purposes and improve our services.

2. WHOLE STORY
Below you will find more information about the types of cookies and tracking technology – from time to time – used by Cooperative and how they are used. In section 3 you will find what your choices are.

2.1 What are cookies and online tracking technologies?
A web browser cookie is a small text file that websites place on the web browser of your computer or mobile device. These cookies store information about the content you view and use to remember your preferences and settings or to analyze how you use our online services.

There are 2 types of cookies:

• First party cookies are the cookies that are served and placed by Cooperative.
• Third party cookies are cookies that are placed on our Platform by trusted partners that we have chosen to allow this. This can be social media partners, advertising partners, security providers and more.

And they can be either:
Session cookies only exist until you close your browser, which ends the so-called “session”. They will then be deleted.
Persistent cookies have different lifespans and remain on your device after the browser is closed. On the Platform we try to only place permanent cookies (or have permanent cookies placed by third parties) that have a limited lifespan. However, for security reasons or in other exceptional circumstances, it is sometimes necessary to give a cookie a longer lifespan.

Web browser cookies may store information such as your IP address or other identifier, your browser type, and information about the content you view and use on digital services. By storing this information, web browser cookies can remember your preferences and settings for online services and analyze how you use them.

In addition to cookies, we also use tracking technologies that are very similar. Our Platform and emails may contain small transparent image files or lines of code that record how you interact with them. These include ‘ web beacons ‘, ‘scripts’, ‘tracking URLs’ or ‘software development kits’ (also known as SDKs ):
beacons ( web beacons ) have many different names. They may also be known as web bugs , tracking bugs, tags, web tags, page tags, tracking pixels, pixel tags, 1×1 GIFs, or clear GIFs . Basically, these beacons are a small, single-pixel graphic that can be delivered to your device as part of a web page request, in an app, an ad, or an HTML email. They can be used to retrieve information from your device, such as your device type or operating system, your IP address and the time of your visit. They are also used to place and read cookies in your browser or to activate the placing of a cookie.
Scripts are small computer programs embedded in our web pages that provide these pages with a wide variety of additional functionality. Scripts ensure that the website functions properly. For example, scripts power certain security features and enable basic interactive features on our Platform. Scripts can also be used for analytical or advertising purposes. For example, a script may collect information about how you use our Platform, such as which pages you visit or search for.
Tracking URLs are links with a unique identifier in them. These are used to keep track of which website led you to the Platform you are using. An example would be if you click through from a social media page or search engine.
Software Development Kits ( SDKs ) are part of the source code of our apps and unlike browser cookies, SDK data is stored in the app store. They are used to analyze how the apps are used or to send personalized push notifications. To do this, they record unique identifiers associated with your device, such as device ID and IP address, as well as your in-app activity and your network location.

2.2 How are cookies used?
Cookies are used to collect information including:

• IP address
• Device ID
• Pages viewed
• Browser type
• Browsing Information
• Operating System
• Internet provider
• Timestamp
• Geolocation
• Whether you have responded to an advertisement
• A referrer URL
• Functions or activities used on the website/apps

This allows you to be recognized as the same user on the pages of a website, on different devices, between websites or when you use our apps. In terms of purpose, they are divided into three categories: functional cookies, analytical cookies and marketing cookies.

2.3 Functional cookies
These are cookies that are necessary for our websites and apps to function and they must be enabled so that you can use our services. Functional cookies are used to create technologically advanced, user-friendly websites and apps that automatically adapt to your needs and preferences so that you can browse and book with ease. This also includes enabling essential security and accessibility features.

More specifically, these cookies:
Make sure our website and apps are working properly so that you can create an account, log in and view or effect your transactions.
Remember your selected currency and language settings, your previous searches and other preferences to help you use our website and apps efficiently and effectively.
Remember your registration details so you don’t have to re-enter your login details every time you visit our website or app. (Don’t worry, passwords are always encrypted.)

2.4 Analytical cookies
These cookies measure and track how our Platform is used. We use this information to improve our Platform and services, as these cookies:

• Help us understand how visitors and customers use Cooperative and our Platform.
• Help improve our Platform and communication to ensure we are interesting and relevant.
• Let us discover what works and what doesn’t on our Platform.
• Help us understand the effectiveness of advertising and communications.
• Teach us how users interact with our Platform after seeing an online advertisement, including advertisements on third-party websites.

The information we collect through these cookies may include which web pages you have viewed, which referring/exit pages you have entered and exited, which App type you have used, which emails you have opened and responded to, and date and timestamp information . It also means that we can use details about how you interacted with the Platform, such as the number of clicks you make on a given screen, your mouse movements and scrolling activity , the keywords you use and the text you enter in various fields. .

2.5 Marketing cookies
These cookies are used by Cooperative and our trusted partners to collect information about you over time, across multiple websites, applications or other Apps. Marketing cookies help us decide which products, services and interest-based advertising we show you, both on and off our website and apps.

More specifically, these cookies:
Classify you into a specific interest profile, for example based on the websites you visit and your click behaviour. We use these profiles to display tailor-made relevant content on our Platform.
Display personalized and interest-based advertising, both on the Platform and on other third-party websites and apps (i.e. retargeting ). This is based on your browsing activities, such as the products or services you searched for. It can also be based on your shopping habits or other online activities. Retargeting ads may be shown to you both before and after you leave Cooperative, as they are intended to encourage you to browse or return to our Platform. You may see these ads on websites, apps, or emails.
Integrate social media into our Platform. This allows you to like or share content or products on social media such as TikTok , Facebook, LinkedIn, Instagram, YouTube, BeReal, Twitter, Pinterest, Snapchat and LinkedIn, etc.
These ‘like’ and ‘share’ buttons work with bits of code from the individual social media providers, allowing third-party cookies to be placed on your device. These cookies can be purely functional, but can also be used to keep track of which websites you visit from their network, to build a profile of your online surfing behavior and to show you personalized advertisements. This profile is partly built on the basis of comparable information that the providers receive from your visit to other websites in their network.

We work with trusted third parties to collect data. We may also sometimes share information with these third parties, such as your email address or phone number. These third parties may link your information to other information they collect to create custom audiences or deliver targeted advertising. Please see this third party privacy and cookie statement to understand how they may use and process your data.

2.6 Non-Cookie Techniques – Email Pixels
We may also use techniques, such as pixels, that we do not mark as cookies because they do not store information on your device. We sometimes place pixels in emails, such as newsletters. A “pixel” is an electronic file the size of a single pixel that is placed in the email and loaded when you open it. By using email pixels, we can see if the message was delivered, if and when you read and clicked on the message.

We also receive this information about the push notifications we send you. These statistics provide us with feedback about your reading behaviour, with which we optimize our messages and make our communication more relevant to you.

3. WHAT ARE YOUR CHOICES?
For more information about cookies and how to manage or delete them, please visit allaboutcookies.org or the help section of your browser.

In the settings for browsers such as Safari, Edge , Firefox or Chrome you can choose which cookies you want to accept and which you want to refuse. Where you find these settings depends on the browser you are using. If you choose to block certain functional cookies, you may not be able to use some features of our services.

In addition to specific settings that we may offer on Cooperative and apps, you can also opt out of certain cookies:

• Analysis
  To prevent Google Analytics from collecting analytical data about certain browser types, please visit the following link: Google Analytics Opt – out Browser Add-on (available on desktop only).
• Advertise
  We always strive to partner with advertising and marketing companies that are members of the Network Advertising Initiative (NAI) and/or the Interactive Advertising Bureau (IAB). Members of the NAI and IAB adhere to industry standards and codes of conduct and provide you with the opportunity to opt-out of behavioral advertising.

Visit www.networkadvertising.org to identify NAI members who may have placed advertising cookies on your computer. To opt out of a NAI member’s behavioral advertising program, check the box corresponding to that company. You can also visit www.youronlinechoices.com or www.youradchoices.com to learn how to opt out of custom ads.

able to restrict the sharing of information for retargeting purposes on your mobile device via the settings. If you choose to do so, please note that opting out of an online advertising network does not mean that you will no longer see or be subject to online advertising or marketing analytics. It just means that the network you’ve opted out of will stop showing ads tailored to your web preferences and browsing patterns.

Some websites have ‘Do Not Track’ features that allow you to tell a website not to track you. We are currently unable to support ‘Do Not Track’ browser settings.

4. HOW TO CONTACT US?
If you have any questions about this cookie statement, please send an email to privacy@Cooperative.com.

Our cookie statement may be updated from time to time. Visit this page regularly to learn more about our latest version.

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Location: Amsterdam, NL

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